Terms and Conditions – Threebuds Cleaning 

By booking or using our services, you agree to the following terms.

1.⁠ ⁠Bookings & Payment

•⁠ ⁠Confirm via phone, email, SMS, or our online form
•⁠ ⁠Full payment required before service via cash, card, or bank transfer
•⁠ ⁠Quotes are based on initial condition; extra charges may apply if more time is needed

2.⁠ ⁠Cancellations & Rescheduling

•⁠ ⁠Minimum 24 hours’ notice required
•⁠ ⁠$50 fee for cancellations within 24 hours
•⁠ ⁠$70 call-out fee if we can’t access the property

3.⁠ ⁠Bond Back Guarantee

•⁠ ⁠Property must be vacated and pre-vacuumed
•⁠ ⁠Power and water must be connected
•⁠ ⁠Exit report must be provided for re-clean
•⁠ ⁠One free return visit within 48 hours if required

4.⁠ ⁠Property Condition

•⁠ ⁠Must be empty and rubbish-free                                                                                                                                            •⁠ ⁠Extra charges if cleaners must move items or clear space

5.⁠ ⁠Extra Charges

•⁠ ⁠May apply for:

      •⁠ ⁠Heavily soiled areas
      •⁠ ⁠Wall washing, extra storey, pest control
      •⁠ ⁠Undisclosed issues

6.⁠ ⁠Limitations of Service

•⁠ ⁠We do not clean:

    •⁠ ⁠Fabric blinds or curtains
    •⁠ ⁠Outdoor areas (unless included)
    •⁠ ⁠Surfaces requiring disassembly
    •⁠ ⁠Hazardous material

7.⁠ ⁠Liability & Insurance

•⁠ ⁠Cleaners are insured
•⁠ ⁠Not responsible for pre-existing damage or items left behind
•⁠ ⁠Report any damages within 24 hours

8.⁠ ⁠Complaints & Re-cleaning

•⁠ ⁠Must be reported within 7 days
•⁠ ⁠Re-clean only offered if supported by exit report
•⁠ ⁠7-day guarantee applies only if our team was at fault